Terms & Conditions



Please read the following terms and conditions of use carefully before using this website.

All users of this site - berlotlisboa.com - agree that access to and use this site are subject to the following terms and conditions and other applicable law.

The usage of the berlotlisboa.com website constitutes your agreement to comply with, and be bound by, there Terms and Conditions of Sale and Use and your consent to the Privacy Policy. We may modify the terms and conditions from time to time. When we make changes we will post them here. Accordingly, we encourage you to review these terms whenever you use our site because by visiting this site, you agree to accept any such changes.

If you do not agree to these terms and conditions, please do not use this website.

This policy was last modified on august 1st, 2017.

For the purposes of these general conditions, “Berlot Lisboa”, a brand of Zilian Ibérica, Sociedade Unipessoal, Lda, com headquarters at Av. António Augusto de Aguiar 29-D, 1050-251 Lisbon – Portugal, holds all copyright or related rights, and other rights that may be subject to protection under the Industrial Property Code on the website BerlotLisboa.com and supplier of goods available to order in the same place.


Privacy Policy: Security and Personal Data


 This privacy policy discloses the privacy practices for BerlotLisboa.com and applies solely to information collected by this web site.

We are committed to protecting the privacy and security of our customers and site visitors. We believe you should feel both informed and empowered when it comes to our handling and usage of your information.

  • We are the sole owners of the information collected on this site.
  • We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We will not sell or rent this information to anyone.
  • We will use your information to respond to you, regarding the reason you contacted us.
  • We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. If you do not wish to receive such information by e-mail anymore, you may, at any time, choose not to receive further communications by contacting us.
  • You may opt out of any future contacts from us at any time. You can at any time by contacting us via email ask to: See what data we have about you; Change/correct any data we have about you; Have us delete any data we have about you; Express any concern you have about our use of your data.



We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


On our website you can choose Bank Transfer or the payment gateway Paypal (Paypal Account or Credit/Debit Card).We recommend that you read their privacy policie in respect to the information we are required to provide to them for your purchase-related transactions, so you can understand the manner in which your personal information will be handled by this provider.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, or have any questions or comments about our policies and practices, please contact us via email:info@berlotlisboa.com.


Registration and Orders

In order to purchase on this website we request information from you on our order form.

To buy from us, you must provide contact information (like name, email and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required. This information is used to contact you about the products/services on our site in which you have expressed interest



We use an outside shipping company to ship orders. These company do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.




You can order a selection of Berlot Lisboa products directly via the Internet at BerlotLisboa.com.  

For each product selected a summary page will be displayed automatically featuring photographs of the item, its colouring and reference, the quantity selected, its unit price and the total amount owed for your order.

You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted for processing.

 Please be advised that orders are subject to availability of the Berlot Lisboa products in stock.Please also be advised that while every effort is taken to try to ensure that the colouring, design and style of Berlot Lisboa products in the photographs displayed on the website are representative of the original products, variations may occur due to technical restrictions of colour reproduction on your computer equipment. Accordingly, Berlot Lisboa shall not be liable for any error or inaccuracy in the photographs or graphical representations displayed on this website.

Our offers of products and prices are valid as they are on view on the BerlotLisboa.com website, subject to products availability. Exceptionally, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In case of unavailability of a product after ordering, you will be informed of that by email as soon as possible, and it will be proposed to you either to order another item in substitution or to cancel your order. If you choose to cancel your order, you will be immediately refunded if your bank account has been debited. 

Berlot Lisboa shall not be held liable in case of stock outage or unavailability of products, and reserves the right to change at any time and without any previous notice the items proposed on the BerlotLisboa.com website. 

If you have any question about your purchase or the products, you may of course contact our customer service by email info@berlotlisboa.com.


Price & Payment


The prices of products presented in BerlotLisboa.com are in Euro with taxes included (VAT IVA 23%), but do not include Shipment.

The prices presented on the website may be altered at any time.

 We accept payments in Euro by:

  • Credit card (MasterCard®, Visa®, American Express®) - By PayPal;
  • Bank Transfer
Your order will only be effective after the checking and confirmation of your payment method.


Shipping & Delivery


The delivery zone for Berlot Lisboa products order via website is restricted to European Union.

You will be asked to select the shipment method you would prefer as part of the order procedure. 

Delivery costs depend on the country and delivery service you select:


Destiny Weight Shipment Cost  Time of Delivery (Estimated)
Portugal Continental 0 a 5 kg 3,95 € 1 to 3 work days
Portugal -  Açores, Madeira 0 a 5 Kg 3.95 € 3 to 7 work days
Spain 0 a 5 Kg 5,00 € 2 to 5 work days
Zone 1: Germany, Austria, Belgium, Denmark, Slovenia, Slovakia, France, Netherlands, Italy, Luxembourg, Poland, Czech Republic, United Kingdom 0 a 3 Kg 10 € 3 to 7 work days
3 a 5 Kg 15,00 €
Zone 2: Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Norway, Romania, Sweden 0 a 3 Kg 11,50 € 4 to 7 work days
3 a 5 Kg 16,50 €


Non-EU Territories and Non-EU Countries - We do not ship due to the possibility of customs duties at the destination, amounts applied by the local customs to the customer for which we have no indication of value.

For shipments to other destinations you can check the possibility and shipping cost via email to info@berlotlisboa.com.

We will inform you of the shipping costs for the shipment method you would have selected in the order summary displayed on the BerlotLisboa.com website before you confirm your order.

This amount will be payable by you in addition to the product price.

The time of delivery is estimated, due to external factors can be extended.

Any failure to deliver or late delivery exceeding ten (10) business days should be reported to our customer services department as soon as possible. In order for your claim to be accepted, please notify us of it within a maximum of thirty (30) calendar days from the date of confirmation of your order. 


Returns, Exchanges & Refunds


You should check that your shipment is correct on delivery. If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund.

Please contact us by email so we can help you, but know all returns, exchanges or refunds must be according to the following terms and conditions: 

  • You are entitled to return any product ordered via BerlotLisboa.com website within the thirty (30) calendar days following the date of delivery.
  • If you exchange products, the shipping costs for the first delivery will not be refunded.
  • However, you will not be charged for the shipping costs of the second delivery. Only one exchange by item will be honoured. 
  • IIf you ask for a refund, Berlot Lisboa will use commercially reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the goods returned by the same payment method.
  • Returns must be sent in their original condition and packaging to the following address: Rua Garrett, 112 a 118 – 1200-205 Lisboa – Portugal.
  • In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g., product reference error, damaged goods, etc.). 
  • Berlot Lisboa has sole discretion in determining whether the products are in original condition when returned.
  • Berlot Lisboa will not be responsible or liable if any item you wish to return is lost, misdirected or delivered late, insofar as clients are supposed to bear the risks of the shipping they choose. 


Use of Site & Copyright:


All material on the BerlotLisboa.com website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks…) are the exclusive property of the brand Berlot Lisboa, from Zilian Ibérica, Sociedade Unipessoal, Lda.

You may not reproduce, by any means or process totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on this website. 
You may make a single copy of web pages published on the BerlotLisboa.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden.

You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password. You agree that your use of this site is done at your sole risk.

RAL e Livro de Reclamações Eletrónico 

According to Portuguese legislation > PAGE

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to info@berlotlisboa.com.

*These Terms and Conditions of Use shall be governed by and construed in accordance with the Law of Portuguese Government and European Union , without regard to principles of conflicts of laws. The language of this Terms and Conditions of Use is English. In case of dispute, the courts of Portugal have exclusive jurisdiction. Berlot Lisboa shall be entitled to seek and obtain injunctive or other equitable relief to protect its right hereunder. 



As condições gerais de utilização do Gift Card Berlot podem ser consultadas também nas lojas Zilian e através do e-mail info@berlotlisboa.com. O Gift Card Berlot só é válido com a apresentação do talão de compra é na compra de produtos da marca Berlot Lisboa comercializados nas lojas Zilian da Av. António Augusto de Aguiar N29D, na Rua Garrett N112 no Chiado e em www.berlotlisboa.com.

Para uso do Gift Card na loja online deverá utilizar o código de desconto no processo de checkout da encomenda.

Os Gift Card físicos Berlot estão disponíveis nos valores de 50€/ 100€ /150€ e podem podem ser utilizados uma ou mais vezes, não podendo originar qualquer contrapartida monetária, ou reembolso em dinheiro ou devolução de troco, até término do saldo. Todos os valores ficarão acumulados na respetiva ficha de cliente.

A preservação do cartão é da responsabilidade do portador, pelo que a Berlot não se responsabiliza em caso de perda ou furto. Em todo o caso poderá contactar a Berlot através do e-mail info@berlotlisboa.com.

Uma vez ultrapassado o prazo de validade do Gift Card, este não poderá ser trocado ou vendido.

Este Gift Card é emitido e distribuído pela marca Berlot que pertence à Zilian Ibérica, Sociedade Unipessoal, Lda, com sede no Av. António Augusto de Aguiar 29-D, 1050-251 Lisboa.

O Gift Card da Berlot é válido por 90 dias a contar da data da sua emissão.